If a value is not defined, then this column displays full service orders.Įnter the number of days you wish to look forward within this specific column.Įnter a label to display in the column header. If a value is defined, then this column displays schedule records only.
#Sostatus tech code
Select a salesperson code to view service order schedule records for a specific technician. Reference the field definition table on the next page. Result: The Dispatch Board Column window displays in edit mode. In addition to the status you can define several other filters to view service orders and schedule records. Note: Keep in mind that each column represents one Service Order Status. Click the Columns button to define new dispatch board columns and edit existing columns. When unselected, the colors alternate in rows.ģ. When Color Style is enabled, the colors display in a checkboard fashion. When unselected, the 90 day schedule shows remaining hours to be completed for current date.Ĭolor 1 and Color 2 are the dispatch board grid colors.Ī new dispatch board defaults to Active and remains active until you change the status to Inactive. If selected, the 90 Day Schedule shows all scheduled hours for current date. Select this box if you wish to include the newly created dispatch board in your list of 90 Day Schedules. Unselected indicates the schedule records disappear after they are dispatched. The dispatch board display all completed service orders when selected. The number of seconds it takes for the dispatch board to refresh the details a user views. The difference between time 1 and time 2 determines when the service order displays as yellow. The number of minutes after the schedule time, the service order changes to red. For example, if this value is 30 minutes and the call is scheduled for 12:00 PM, the call remains green from 11:30 to 12:30. The number of minutes before and after the schedule time, the service order remains green. For example, a value of 1 = tomorrow, while a value of 0=current date.ĭefine the sort display order by selecting an option from the drop-down.Įnter the number of columns you wish to have fixed on the right-hand side of the board while you scroll. Otherwise, enter * to see all division.Įnter the number of days forward you wish to view when opening the dispatch board. Otherwise, enter * to see all territories.Įnter a value if you wish to see service orders from select divisions only. Use to limit dispatch boards to only certain divisions (for user control purposes only).Įnter a value if you wish to see service orders from select territories only. This field cannot be edited after it is created.Īdd an intuitive description to let users know what kind of information the board displays.
Required field Assign a code to represent each dispatch board. Result: The Dispatch Board Maintenance window displays.Ģ.
From the Dispatch Board Maintenance window under Operations, click F2-New. Access: From the Service Management menu: Service Setup Menu Dispatch Board MaintenanceĪccess Dispatch Board Maintenance From the main menu, select Service Management, select Service Setup Menu and then click Dispatch Board Maintenance.Ĭreate a new dispatch board Follow the steps below to create a dispatch board: 1. It is recommended that most of these tables be pre-populated before designing your dispatch boards. Overview: The GE Dispatch Board Maintenance table allows you to filter service orders and schedule records by several service order attributes, including SO Status, territory, urgency code, call type, and technician. This guide should serve as a reference for building dispatch boards as well as a knowledge bank for the functionality that exists within them. The amount of time spent designing and developing your company’s dispatch boards is highly correlated with the efficiency of your company’s dispatching department. 6ĭispatch Board Maintenance Purpose: The dispatch boards in GlobalEdge serve as highly configurable windows, used for looking at all service orders and schedule records. Table of Contents Access Dispatch Board Maintenance. Davisware 514 Market Loop West Dundee, IL 60118 Phone: (847) 426-6000 Fax: (847) 426-6027Ĭontents are the exclusive property of Davisware.
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